Dazu die Meldung von Oracle:
- Summary of Changes
During the upgrade period, My Oracle Support will be temporarily unavailable; however, Global Customer Support will be accessible via telephone for your Service Request needs. Please be advised that the upgrade will impact your current login credentials, Service Request (SR) history, and assigned SR numbers as follows:
- Simplified Login
The authentication process for My Oracle Support will be simplified. Now only one login¿your Oracle Single Sign-On (SSO) will be required, enabling access to multiple Oracle Web sites. If you have not yet established an SSO login, please refer to the "Use Your Single Sign On" section below.
- Service Request History
SRs which are currently "open" and those "closed" within the last six months will migrate to My Oracle Support in their entirety. Those SRs closed more than six months ago and within the last two years will migrate also, displaying header information only.
- Assigned Service Request Numbers
A new tracking number with a prefix of 2 (i.e. 2-xxxxxxx) will be assigned to each "open" and " closed" migrated SR. Those SRs created in My Oracle Support after the upgrade will be assigned a prefix of 3 (3-xxxxxxx). The original SR number will be listed in the "Legacy SR" field within the Service Request. Please refer to the "Helpful Resources and Training" section below for the latest information about the upgrade to My Oracle Support.
- During System Downtime
Beginning at approximately 2:00 p.m. Pacific time on Friday, November 6, 2009, My Oracle Support will be unavailable and temporarily unable to accept Service Requests; however, Global Customer Support will be available via telephone to assist with any Service Requests that may arise. Functions such as the Knowledge Base, Patches & Updates, and Certify will be available via Classic MetaLink during the upgrade period. For these specific functions during the migration weekend, you will need to use your existing Classic MetaLink username and password to access the customer portal.
- Use Your Single Sign-On (SSO) to Log In to My Oracle Support
Upon completion of the upgrade, metalink.oracle.com will redirect you automatically to the new My Oracle Support site at support.oracle.com, which you may begin using at that time. Please note that you must log in with your SSO account to access My Oracle Support. Classic MetaLink will no longer be available. If you have not yet created an Oracle Single Sign-On account, we recommend that you log in to metalink.oracle.com prior to November 6, where you will be automatically prompted to create a new SSO login using your email address.
- Helpful Resources and Training
Be prepared for the upgrade: Enroll in a free live training Webcast that will guide you through details associated with the upgrade, including information on changes to key areas such as user authentication, Service Request (SR) history, and assigned SR numbers. Visit the Classic MetaLink Upgrade to My Oracle Support Information Page and FAQs for the latest upgrade details.