ATTENTION: Oracle Database, Fusion Middleware, E-Business Suite, On Demand and BEA Customers and Partners
As you know, Oracle Global Customer Support announced that beginning the weekend of November 6-8, 2009, My Oracle Support was upgraded and at that same time, Classic MetaLink was retired. Many of our customers are using My Oracle Support and are experiencing benefits from this next-generation support platform.
Since Monday November 9, 2009, some customers experienced issues with registration and access. As a reminder, in order to access My Oracle Support (https://support.oracle.com), you must login using your Single Sign-On (SSO) account for authentication purposes. This is a new requirement for accessing My Oracle Support and was not utilized for Classic MetaLink.
- If you did not verify or create an SSO account prior to the upgrade start on Friday, November 6, you will need to either verify or create your SSO account to login to My Oracle Support.
- Step-by-step instructions are available from the My Oracle Support – Registration FAQ (see “Re-registering When Migrating from Classic MetaLink to My Oracle Support” section).
We are committed to assisting you with your support issues as promptly as possible. Please contact Global Customer Support via telephone if at any time, you are unable to use My Oracle Support for your support needs.